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At Speeddy, we understand that timely and reliable shipping is crucial to your satisfaction. Our Shipping Information page is your go-to resource for understanding the ins and outs of our delivery process. We’re committed to transparency, ensuring you have all the details you need to track and anticipate the arrival of your Speeddy products.
Explore this page for comprehensive insights into shipping timelines, tracking procedures, and any other details that contribute to a seamless delivery experience. We believe in keeping you well-informed every step of the way.
At Speeddy, we don’t just deliver products; we deliver peace of mind. Navigate our Shipping Information page confidently, and enjoy the convenience of knowing your order is in good hands.
Most common transceivers are ready to ship from stock. Higher-value, channel specific and other non-standard optics have a short lead time, which you will be informed about before placing your order. Please contact us directly to inquire about the lead times to your location.
Delivery costs are determined by shipping address, order volume, parcel size and chosen delivery options. For orders with a value above EUR 100 and standard shipping, we offer free delivery inside the EU/EEA.
If your parcel is delivered with visible damages on the packaging, please make sure to take photos and/or videos on site and send them to us. We will contact the freight carriers directly to resolve any arising issue. Once we have established that the damages have been caused during transport, your account manager will guide you through the return procedure and will follow up with exchanging or refunding your order in the shortest delays.
All orders for delivery in member states of the European Union will be shipped out of our technology and logistics centre in the Netherlands, and will be VAT exempt if a valid EU VAT Identification Number is provided during order placement. For shipments inside the Netherlands we are obliged to charge 21% VAT in accordance with EU and Dutch legislation.
Orders delivered to non-EU countries might be subject to import duties and taxes, which are levied once the package arrives in the destination country. All related payments shall be at your charge. Since we have no control over these, please contact your local customs office for further information.
If no valid VAT Identification Number is provided for intra-community shipments, we are obliged to apply the following VAT charges:
EU Destination Country | VAT |
Luxembourg | 17% |
Malta | 18% |
Germany | 19% |
Cyprus, Romania | 19% |
Monaco | 19.60% |
Austria, Bulgaria, Estonia, France, Slovakia | 20% |
Belgium, Czech Republic, Latvia, Lithuania, Spain | 21% |
Italy, Slovenia | 22% |
Ireland, Poland, Portugal | 23% |
Greece, Finland | 24% |
Croatia, Denmark, Sweden | 25% |
Hungary | 27% |
You can raise a return request within 30 days of the order’s delivery date. Once your return gets approved, your account manager will provide you with an RMA form and detailed instructions on how to return the items accordingly.
If the return is due to an error by Speeddy (incorrect, incomplete or defective item), we will cover all shipping and custom duties, both on import and export. Shipments returned to our warehouse without prior authorisation or otherwise ineligible for returns will be rejected and shipped back to you at your charge.
No. We will repair and ship your products that meet our warranty requirements for free.
Grafenauweg 8
6300 Zug, Switzerland
[email protected]
+41 41 561 70 77
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